How It Works
Insourcing:
the practice of performing business
tasks or projects internally with a
company's in-house team or
employees rather than outsourcing
them to external providers
Understanding the Actual Intelligence Managed Services Model
Train Once
Documented and actively maintained processes.
Consistently Reliable!
No downtime—always available and dependable.
Turnkey Solution
Fully managed and overseen delivery team.
Stable Processes
Process engineered and tracked for consistency.
Work with an organization driven by excellence, reliability, and results.
Performance Standards
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Implementation Management
Covers both implementation planning and transition management.
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EHR Integration
EHR access and data management are available upon request.
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Continuous Optimization
Best practice processes are continually refined through ongoing improvement and serve as the foundation for our training, implementation, performance reviews, and certifications.
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Integrated Communication
Communication tools for remote and in-house collaboration include phone, messaging, SMS, and email.
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Strategic Reporting
Actual Intelligence provides consistent, easy-to-understand reporting for every area we manage—empowering smarter, data-driven decisions.
Personalized Operational Guide
The Practice Guide is tailored to meet the unique needs of each practice.
About Your Team
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A dedicated Virtual Assistant is assigned to uphold quality and ensure your satisfaction.
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The Production Team Leader serves as your primary day-to-day contact, ensuring smooth and effective fulfillment.
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All personnel are direct employees, working within our facilities under direct supervision and management.
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Each team member holds a college degree, is thoroughly trained in best practice methodologies, and certified in their specific role.
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Multiple Resources is assigned to each functional area of your practice to ensure uninterrupted service and maximum uptime.
How We Work With You:
Evaluation
Phase
Strategic Plan
Presentation
System
Setup
Launch
Optimize
& Expand
This phase is focused on learning about your practice, aligning with your goals, and answering any questions you have.
A goal-driven proposal is presented, addressing scope, schedule, fees, and anticipated ROI.
After agreement, we launch with a kick-off call and introduce your Virtual Assistant, who leads the installation.
After agent training, successful testing, and final agreement, the service is launched.
We manage for outcomes, measuring productivity and quality to guide scalable growth.
Our process begins with a straightforward exchange of basic information, followed by a consultative phone call. This conversation helps us understand your practice and allows us to address questions specific to your unique needs. By the end of the call, it’s typically clear whether our solution merits further exploration. When appropriate, we proceed to the Evaluation Phase. Should you decide to engage and give us a try, we commit to the following:
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